CareCheckPrivacy Policy
What CareCheck collects, why, who it's shared with, and your choices.
What we collect
- Account information: your email address, and a display name if you provide one.
- Documents you upload and the information extracted from them — facility names, fees, care levels, dates, and contract terms. These can include a resident's name and health-related details if your documents contain them.
- Usage information: analytics on the public marketing pages via Google Analytics 4 (with ad personalisation and Google signals turned off and IP anonymised), subject to your cookie choice below. The signed-in product carries no third-party analytics.
- Payment information is handled by Creem (creem.io), our payment provider and merchant of record. We receive confirmation of a purchase and its status, not your card details.
How we use it
To run your analysis, show you results, let you and people you invite collaborate, provide support, process purchases, and keep the service secure. We do not sell your information. We do not use your documents to train AI models, and we do not create advertising audiences from your uploaded content or findings.
Who we share it with
- Anthropic — relevant portions of document text, to extract fees and terms. Anthropic does not train on API content.
- Creem (merchant of record) — to process payments, subscriptions and sales tax.
- Cloudflare — our hosting and storage provider.
- People you invite to a decision.
We may disclose information if required by law. Our team does not access your document contents without your specific, time-limited permission.
Retention
Documents and results are kept while your decision is active and for up to 12 months after your last activity, then deleted. You can delete a document, a decision, or your whole account at any time; deletion is immediate.
Cookies and similar technologies
We keep these to a minimum, and we use no advertising cookies.
- Strictly necessary (signed-in app only): session cookies that keep you signed in (
__Secure-cc.session_tokenand__Secure-cc.session_data, up to 30 days) and a short-lived__Secure-cc.statecookie that protects Google sign-in (minutes). These are required for the service to work and are not used for tracking. - Analytics (public pages only): Google Analytics 4 sets
_gaand_ga_*cookies (up to 2 years) to count visits and see which pages are useful. Ad personalisation and Google signals are off. If you're in the UK, the EEA, or Switzerland, these cookies are only set after you choose “Accept analytics”. Everyone can turn analytics off at any time with Cookie settings, which also deletes the existing analytics cookies. - Preferences stored in your browser: your light/dark theme (
cc-theme) and your cookie choice (cc-consent) are kept in your browser's local storage and never sent to us. - Payments: checkout happens on Creem's site (creem.io), which sets its own cookies under its own policy.
Your choices
Export your data or delete your account from the Account screen. Contact support@assistedlivingcheck.com with any privacy request.
Health-related information
CareCheck is not a HIPAA covered entity. We handle document contents as sensitive regardless, because they often contain identifiable health and financial details. The US FTC Health Breach Notification Rule may apply to us; we would notify affected users of a qualifying breach as required.